Please see the below update:
Further to the sad collapse of much loved tour operator Thomas Cook – we are writing with a further update regarding the CAA (Civil Aviation Authority) claim process.
The CAA had originally advised that the claims process would open on Monday 30th September. Over the course of this weekend we have been advised that this date is now highly likely to be delayed due to the unprecedented task of repatriating over 150,000 Thomas Cook customers back to the UK.
We have spent the last week helping lots of customers in our stores. We’re proud to have opened our doors to not only our own customers but any customer affected by the collapse – including those that booked in a Thomas Cook store or at thomascook.com
If you have any friends or family that are affected and need help – please ask them to get in touch with one of our stores.
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We will receive further updates from the CAA over the next couple of days – this will detail the claims process and the date that claims will be open from. We’ll send you a further update as soon as we receive this detail.
If you’ve paid by Debit or Credit Card or Direct Debit – you’ll need bank statements for each of the transactions you’ve paid either to us, your travel agent or directly to Thomas Cook. This is mandatory to be able to complete the claims process.
You’ll also need a copy of any receipts, booking confirmations and your ATOL certificate. If you don’t have any of these and you originally booked with us – we have copies of these and will assist you with them.
Please rest assured that the Pr World Travel Team are completely on hand to help with any questions or queries you have. Please don’t hesitate to call us or pop in store.